This policy works alongside your statutory rights under the Consumer Protection Act and section 44 of the ECT Act (7-day cooling-off for online purchases), which always prevail.
Damaged, defective or wrong items — on us
- Damaged in transit: email a photo of the parcel and product to sales@infuzed.online within 48 hours of delivery — we replace it at no cost, courier included.
- Defective product: within 6 months of delivery you may return a defective product for repair, replacement or refund as the CPA provides.
- Wrong item sent: we collect and replace immediately, courier on us.
Change of mind — cooling off
- You may cancel an online purchase within 7 days of delivery (ECT Act cooling-off) for a refund of the product price; the direct cost of returning the goods is for your account.
- Products must be unopened, unused and sealed. For health, hygiene and safety reasons we cannot re-sell — and therefore cannot accept change-of-mind returns of — opened or unsealed consumable and personal-care products (capsules, salves, butters, oils and rollers whose seal is broken). This does not affect returns of defective goods.
How refunds work
Approved refunds are processed to your original payment method through Paystack, usually reflecting within 3–10 working days depending on your bank. We confirm every refund by email with your order reference.
How to start a return
Email sales@infuzed.online with your order reference and photos where relevant. We reply within one working day with the next step — you will never need to chase a courier yourself.